At Fiona Forests, customer satisfaction is our priority. If you are not satisfied with your order, please review our return and refund policy below:

1. Eligibility for Returns

  • Returns must be requested within 7 days of receiving the product.

  • The product must be in its original condition, unused, and in the original packaging.

  • Returns for damaged or defective products will be assessed before approval.

2. Return Process

  • To initiate a return, contact us at [email protected] with your order details.

  • Once your return request is approved, further return instructions will be provided.

  • The customer is responsible for returning the product.

3. Refunds

  • Refunds are processed in cash only after the return is received and inspected.

  • The refund process may take up to 5-7 business days after approval.

  • Refunds will be issued using the same payment method (Cash on Delivery).

4. Non-Returnable Items

  • Products that have been used, washed, or altered.

  • Discounted or clearance items.

For any concerns, contact us at 📧 [email protected].